Terms & Conditions

These Terms govern your use of TitanX Business Suite ("TitanX", "we", "us"), an online business-management service. By creating an account or using the service you agree to these Terms.

1. Your account

You are responsible for keeping your login details secure and for all activity under your account and any staff logins you create. You must provide accurate information and are responsible for the data you enter.

2. What costs money

Every feature is included on every plan, including the Free plan — invoices, quotes, staff logins, POS, payroll, stock and the rest — and none is ever locked behind a price. Paid plans (Plus, Business and Pro) add capacity: more storage, more AI credits each month, more team members who sign in, more branches and more API calls. Each plan's allowances are listed on the Billing & usage page. They belong to the business and are shared by everyone in it; nothing is charged per person. You can also buy storage top-ups and AI credit packs on any plan. Prices are shown in Fiji dollars before you confirm, and we may change them with reasonable notice; a change never affects a period you have already paid for.

3. Plans, storage and AI purchases

Plans and storage top-ups are prepaid for one or twelve months and apply once your payment is confirmed. They do not renew automatically; we email you before they end, and buying the same one again adds the time to the end. Moving to a different plan starts it straight away, and the unused part of your previous plan is credited as extra time on the new one. AI credit packs are a one-off purchase valid for twelve months; a plan's monthly credits do not roll over and are always spent before purchased ones.

Storage counts the files you upload and the records you keep (invoices, customers, products and the like). Records we keep for security, audit or billing — such as audit logs and payment records — never count towards it. When storage is full, new uploads are refused until you add storage or remove files; creating invoices, receipts and payments, and your VAT and FNPF work, are never blocked by storage or by your plan.

4. Refunds and when a plan or pack ends

Except where required by law, fees already paid are non-refundable. Nothing you have built stops working when a plan or storage top-up ends: your business returns to the Free plan's allowances, nothing is deleted, and existing team members and branches keep working. You may need to remove some files before uploading more, and adding team members or branches beyond the Free plan waits until you renew. You can export all of your data at any time, on any plan.

5. Account deletion & data retention

You may request deletion of your account at any time. To protect against accidental or malicious loss, deletion is scheduled and finalised 60 days later. During that 60-day window you can restore your account and all data simply by logging in and cancelling the deletion. After 60 days your account and its data are permanently and irreversibly removed from our active systems. Backups are purged on our normal rotation.

Inactive accounts. We keep an account for at least seven years after anyone last used it, which matches the period Fiji requires businesses to keep their records. If nobody — neither the owner nor any staff login — signs in for seven years, we email the owner that the account will be deleted in 90 days, and remind them again 30 days and 7 days before. Signing in at any time before then cancels the deletion. After the final date the account is deleted as described above.

6. Acceptable use

You agree not to misuse the service: no unlawful activity, no attempting to breach security or access other accounts, no reselling the service, and no uploading malicious content. We may suspend accounts that breach these Terms.

7. Your data

Your business data belongs to you. We process it only to provide the service. You can export your data (CSV/PDF) at any time. We apply reasonable technical and organisational measures to protect it, but no system is perfectly secure.

8. Availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance and release updates. Some features depend on third parties (e.g. payment gateways, email and AI providers) whose availability we do not control.

9. Liability

To the extent permitted by law, TitanX is not liable for indirect or consequential losses, or for loss of profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

10. Governing law

These Terms are governed by the laws of the Republic of Fiji, and the courts of Fiji have jurisdiction over any dispute.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified in-app or by email, and continued use after changes take effect constitutes acceptance.

12. Contact

Questions about these Terms? Contact us at support@titanx.tech.

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This document is a general template for the TitanX Business Suite service and does not constitute legal advice. You should have it reviewed for your specific jurisdiction and business.